Legal · Visafy
The agreement between you and Visafy when you use our visa-assistance service.
Effective date: [Placeholder — to be set]Last updated: [Placeholder — to be set]Applies to: Visafy and all Visafy services
Draft — this document is pending counsel review and is not yet in force. Placeholders are marked in the text.
In plain language
You pay us a flat service fee to prepare, check and file your visa or travel-authorization application. We work carefully, but the decision always belongs to the government. You can cancel before we file, and you can always apply directly with the government instead.
This summary is here to help. The complete text below is the governing document.
Visafy ("we", "us") is a private visa-assistance company. We help travellers prepare, check and submit visa and travel-authorization applications.
We are not a government agency, embassy or immigration authority, and we are not affiliated with any government.
Key point
Every application we assist with can also be made directly with the issuing government, at the official fee only.
When you place an order we collect your answers and documents, check them for the errors that commonly cause refusals, prepare the application in the format the government requires, file it, and keep you informed until the decision arrives.
We provide assistance and preparation only. We do not provide legal advice, and we cannot influence a government's decision.
You agree to give us truthful, accurate and complete information, exactly as it appears in your passport and supporting documents.
You remain responsible for meeting the destination's entry requirements, including passport validity, and for travelling within the terms of any visa granted.
Our service fee is a flat amount per application, shown before you pay. The government's own fee is shown separately and passed on without markup. [Placeholder — final fee amounts pending pricing decision Q-004.]
The full amount — government fee plus service fee — is shown before you pay, and nothing is charged until you confirm.
Key point
One flat service fee. No add-ons, no upgrades, no surprises at checkout.
You can correct or update your information at any time before we file, at no extra cost.
You can cancel before filing. What is refundable, and when, is set out in the Refund Policy.
Whether an application is approved, how fast it is processed, and whether you are admitted at the border rest entirely with the government. No service can guarantee an outcome.
Where we quote processing times, they are typical times published or observed, not promises.
Important
We cannot and do not guarantee that a visa or travel authorization will be granted.
These terms, together with the Privacy Policy, Cookie Policy, Refund Policy and Disclaimer, form the agreement between you and Visafy.
If anything is unclear, contact us before ordering — we're happy to explain it in plain language.
Use our contact formand choose “Legal and privacy enquiries” so your message reaches the right people.
Please don’t send passport photos, card details or other sensitive documents by email — use the secure upload inside your application.