Support · Real people
Questions about an application, a missing document, a correction or a payment — our support team handles all of it. No question is too small.
Write to us
Use the form below — choosing a reason sends your message straight to the right team.
Go to the formSend a document
Passport photos and other documents go through the secure upload inside your application — never by email.
Open my applicationWe reply fast
Messages route to the team that can actually fix your issue — we email you at every stage, so your inbox is the record.
We reply by email — keep an eye on your inbox and spam folder.
It’s on your confirmation email. Not needed for general questions.
This sends your message straight to the right team.
Keep it safe:please don’t send passport photos, selfies or card details through this form or by email. They belong in the secure upload inside your application, where they’re encrypted.
We email you at every stage, so your inbox is the record. You can also sign in to see your applications any time.
Open your application and use the document checklist — each item has its own Add button. Phone photos work perfectly.
If we haven’t filed yet, corrections are free and easy — send a message with the reason “Correcting application information”. Nothing is filed until a specialist has checked it with you.
Check your spam or junk folder first — our emails sometimes land there. Still nothing? Contact us and we’ll re-send everything to the right address.
Send a message with the reason “Payment or refund questions” and your reference number. What’s refundable and when is set out plainly in our Refund Policy.
Who you’re talking to
Visafy — an independent visa-assistance company, not a government agency, embassy or immigration authority.