Legal · Visafy

Refund Policy

What can be refunded, what usually can't, and how to ask.

Effective date: [Placeholder — to be set]Last updated: [Placeholder — to be set]Applies to: Visafy and all Visafy services

Draft — this document is pending counsel review and is not yet in force. Placeholders are marked in the text.

In plain language

Your payment has two parts. Our service fee is refundable if you cancel before we file, and always refundable if we can't file your application. The government's fee is set by the government and is usually non-refundable once filed. [Placeholder — final refund matrix pending Q-005.]

This summary is here to help. The complete text below is the governing document.

1.The two parts of your payment

Every order is made of the government's own fee and Visafy's flat service fee. They follow different rules, so this policy treats them separately.

Key point

Government fees are set and kept by governments. Service fees are ours — and ours to refund.

2.Before we file

If you cancel before we file your application with the government, we refund our service fee in full.

If the government fee has not yet been paid over, it is refunded too.

3.After we file

Once an application has been filed, the government fee is in the government's hands and is usually non-refundable, whatever the outcome.

Because the preparation and filing work has been done, the service fee is generally not refundable after filing.

4.If we cannot file

If for any reason we cannot file your application — for example, the product is unavailable for your nationality — we refund everything you paid, including the service fee.

Our promise

If we can't do the work, you don't pay for it. Full refund, including our fee.

5.How to ask for a refund

Use the contact form and choose "Payment or refund questions", quoting your reference number.

[Placeholder — confirm refund processing timeline before publishing.]

Questions about this document?

Use our contact formand choose “Legal and privacy enquiries” so your message reaches the right people.

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